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Gathering Information on Technology, Software and Processes that makes life Easier and Better. Extensive coverage and tutorials of MindManager from Mindjet and Dragon Naturally Speaking 9 from Nuance a great voice recognition software program.


Archive for the ‘iPhone’


iPhone Bills Come in Boxes from At&t - Video of 300 page bill

So iPhone users are starting to experience the joy that comes from doing business with the worlds oldest phone company, at&t.  Their iPhone web surfing and texting transactions are itemized and printed out on detailed pages.

One user put together this short little video showing her 300 PAGE phone bill from at&t.

She posts a nice message at the end of the video encouraging people not to kill forests with their iPhone and change their default billing format to something that won’t require a back brace to move from the mail box to the house.

Disclaimer: I refuse to do business with at&t on principle. They slammed me into a $2.50 per minute calling plan in 2000 when I relocated from Illinois to Florida. They didn’t ask me nor did they tell me that they had slammed me into a higher rate. I didn’t learn about it until I received a long distance bill for $1,000+ Their response to their practice was almost as bad as the bill. As a result I will never do business with at&t again. I’m sure at&t will win over the hearts and minds of iPhone users across the US in similar fashion. ;)

Its not exactly a problem I could call a product liability attorney about, but it sure did raise my blood pressure for several months as I had to deal with customer support on hold for about a total of 50 hours. (unsuccessfully I might add, I had to pay their trumped up bill in full and on time or risk having thems sabotage my credit for their thieving business practice.)

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Funny Numbers Playing on iPhone Sales?

You probably remember seeing some of the media hype running up to and through the iPhone launch on June 29. You probably heard some of the estimates that the iPhone could, would and had sold 500,000 iPhones the first couple days it was on the market. Well, if those numbers seemed suspicious to you, then give yourself a pat on the back for being able to cut through the spin.

AT&T said it signed up 146,000 iPhone customers, well below analyst estimates, which ran as high as 500,000 units. Shares of Apple were down as much as 5 percent in early trading and about 2.5 percent at midday, trading around $140. AT&T?s shares were down less than 1 percent, at slightly under $40.

AT&T has an exclusive deal with Apple to provide wireless service for the iPhone, the combination digital music player, cellular phone and Internet device. The phone went on sale on June 29, two days before the quarter ended, amid fanfare surpassed only by the release of the final ?Harry Potter? book last week.

AT&T Earnings Up, but iPhone Sales Disappoint - New York Times

Selling a cellphone is for good or bad currently about signing up a subscriber. No subscriber is pretty much no sale. Carriers own the market for good or bad and possibly until Google attempts to ‘open’ the market with their own variety of Information Monopoly. At&t released their 2nd quarter numbers and it shows that the iPhone did not due even half as well as the news media claimed. The iPhone didn’t sell 500k nor 400k nor even 250k. It sold 146k.

So there was a lot of hype in those numbers. Now sure, you could argue that some people bought the iPhone from an Apple store. You could say there were difficulties with people getting signed up with At&t resulting from buying from an Apple store even. But let’s think about that for a second.

1. If you make the argument that the sales came from Apple Stores (say 364,000 units sold), then that would indicate that only Apple can sell the iPhone most of the time and that At&t doesn’t know what they are doing. Now I wouldn’t rule that out, but it doesn’t help Apple be successful setting up partnerships with the cell phone industry let alone At&t who has a 5 year lock on the iPhonewill-iphone-blend

2. It could be argued that the phone subscriber number was low due to the difficulty signing up with At&t. There did seem to be a few anecdotes on the internet, but nothing indicated that 364,000 people were having trouble. That would be proof of a very serious problem for At&t and Apple (ergo don’t buy it at the Apple Store if you want an easy transition onto your At&t plan.)

3. Let’s look at the dark side for a second. In the book publishing world, publishers hire people to go out and buy up their books to create the illusion of a best seller. If 500,000 units were the number of total iPhones sold, and lets say that only 50,000 people experienced a slow sign up(that’s still a huge number of customers treated poorly), then we have to account for the other 294,000 unit sales. Could it be that Apple or At&t or someone else with an iPhone agenda went out and purchased up the other 294,000 units to pump up the numbers? Obviously, Apple would have the most to gain from hype, but it could be that a number of people wanted to see if the iPhone would sell on eBay or ask the question Will it Blend? for their YouTube show.

Now don’t get me wrong, neither Apple nor At&t have the best track records at book keeping. I have no idea what type of financial reporting software either company is using nor how their accountants and auditors de’ jour are applying GAAP principles to their numbers. It could also be possible that neither company knows how to count. Regardless of the scenario and possibilities, stock holders didn’t like the news and peppered their At&t stock on Apple before taking a bite out of Apple’s value.

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Apple Makes Rookie Mistake on MP3 Player in iPhone too!

Last week we wrote about the rookie mistakes that Apple made on the new iPhone.  We covered 19 mistakes that we noted within the first 48 hours of the release of the iPhone.  Many more mistakes have been identified since then, some of which might be able to be fixed with iPhone 2.0.

However, those were mobile phone mistakes for the most part.  Those were rookie mistakes made by a rookie mobile phone designer.

iphone We would not have expected them to make rookie mistakes when it came to the design of the MP3 player in the iPhone, the thing that put the ‘i” in the iPhone.  Apple apparently forgot to include some of the core functionality that imprinted the Apple signature on the iPod and made it a great device in the first place.  (not the only thing but a key thing)

They purposefully removed the ability to drag and drop music onto the iPhone.  They went for a glitzy looking interface on the phone itself and dumbed down the interface between the phone to the computer to iTunes.  So its now just as tedious to synch up the iPhone with your computer as any other MP3 player with the exception of an iPod.  The iPhone might have been a great gadget if it had been as good as an iPod plus had the abilities of a good phone.

In fact it doesn’t have the capabilities of a good phone and isn’t as good as an iPhone. 

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iBrick - I mean iPhone Activation Support Numbers

Monster’s and Critics put together a nice summary of activation numbers iPhone users may need to turn their iBrick into an iPhone.

Many news organizations and bloggers are calling out At&t as the source of the activation issues. I suspect that its Apple’s low tech method of activating iPhones through iTunes that is taxing At&t’s system. At&t like all major wireless carriers are setup to activate phones . . . wirelessly. Trying to force a half million activations in two days through servers handing off from Apple to At&t is definitely an exceptional process for At&t and not one that could have been tested before hand. But Apple had to be special and ‘control’ activations through their own site so they could get a few more iTunes users.

That control seems to have caused some of their new and existing customers hours of hold time headaches. Hopefully Apple tested the iPhone better than they tested their atypical activation process.

Activation Support Numbers for the iPhone

AT&T Customer Service (1-877-419-4500)
AT&T Activation Status number (877-800-3701)
Cellular Customer Service (800-331-0500)
Port Request (866-895-1097)
Apple Support (AT&T) number (877-777-4189)
Port and activations line (888-898-7685)
Apple support group (800-694-7466)

Source: AT&T suffers wrath of bloggers over activation issues - Tech

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19 Rookie Mistakes Apple Made on iPhone

Apple is very new to the mobile phone design business.  This newbie status enabled them to throw out a few rules and come up with a sexy software interface, but they missed a number of things that mobile phone consumers have grown to expect or demand over the years.

These mistakes are gathered from multiple news stories and consumer complaints that have surfaced in the first 24 hours or so after the launch of the iPhone.  Apple’s rush to market may have ignored the marketing studies that probably highlighted these problems months ago.

Below I present these 19 Rookie Mistakes Apple Made on iPhone in a quick video presentation based on a MindManager Mindmap, a snap shot of the actual mindmap, and the text exported from the mindmap.

Video Presentation 19 Rookie Mistakes Apple Made on iPhone


Image of Mindmap of 19 Rookie Mistakes Apple Made on iPhone

mindmap 19 rookie mistakes apple made on iPhone

Text from Mindmap export of 19 Rookie Mistakes Apple made on iPhone

19 Rookie Mistakes Apple Made on iPhone


Click Here

  1. No IM Support
    • Yahoo
    • AOL
    • MSN
  2. No MultiMedia Services MMS
    • So you can’t snap a picture and message it
  3. No Voice Recorder
  4. No Voice Dialer
    • Ergo No Hands Free Dialing!
  5. Stuck on Older At&t Edge Platform S L  O    W
    • Stuck with Battery Sucking WiFi
  6. Can’t swap At&t Sim cards
    • If you don’t like it, you can’t give it to your spouse or kids
  7. Headphone Jacks not Standard
    • Go buy an uncool $10 adapter
  8. oftware Keyboard Is Prone to Typos No Kiddinv!
    • Have fun with Passwords!
  9. The Reorientate Program only works in 3 programs not in common programs like E-mail
    • No Messages viewed in Widescreen Display
  10. No Custom Ringtones
    • That’s almost good, you won’t waste money buying an iTune Ringtone!
  11. Camera is Average
    • 2 megapixels
    • Useless if you move or its dark according to Gizmodo
  12. No Video and No Audio Capability for camera
    • We mentioned the absence of a voice recorder too!
  13. No To Do List
    • Maybe that’s why Apple missed so many of these obvisous features! (ergo they couldn’t put them on their to do list)
  14. Inability to Sync with Corporate Servers
    • No Suits Sporting an iPhone -> Go Back to Sleep Blackberry
  15. Name doesn’t go well with the word ‘My’
    • Can you hand me My IPhone? ->My Eye Phone
  16. Phone doesn’t work Much until Activated
    • Did we mention that many Activations are running slow!
    • Some waiting for 14 hours!
      • Cause
        • People transferring their old wireless numbers to At&t for an iPhone
        • Buy some IBuprofen first!
  17. Doesn’t sync with Outlook Calendar and Contacts wirelessly
  18. No Internet Flash support when browsing
  19. No SD expansion slot for things like Pictures

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